Refund & Cancellation Policy

1. Cancellation by patient

• Cancel at least 24 hours before the appointment for a full refund of the consultation fee.
• Cancellations within 24 hours may not be eligible for refund unless the doctor agrees or the platform approves an exception.
• No-shows are not refundable.

2. Cancellation by doctor

If a doctor cancels or does not confirm, the patient receives a full refund within 5–7 business days to the original payment method.

3. Refund processing

• Refunds are processed via Razorpay to the original payment source.
• Processing time: 5–7 business days (bank-dependent).
• Platform commission is reversed on eligible full refunds.

4. Partial refunds

Partial refunds may apply only in exceptional cases at the discretion of Bidwarriors Online Smart Solutions Pvt. Ltd..

5. How to cancel

Log in → My Appointments → select appointment → Cancel. For refund issues, email support@doctorlib.in with your appointment reference ID.

6. Disputes

Contact support@doctorlib.in within 7 days of the appointment date for refund disputes.